LemonLaws.com

A Division of Prestige Legal Solutions, P.C.

Prestige Legal Solutions

Privacy Policy

1. Objective

This policy applies to all processing of personal data carried out by Prestige Legal Solutions and has the objective of informing the user regarding the way in which Prestige Legal Solutions carries out the processing of personal data (including details of the type of personal data collected and the purpose of processing) and regarding the rights of the user in relation to their personal data.

2. Contact – How can I contact?

In case of having any questions about the Privacy Policy, the user can contact Prestige Legal Solutions through the following means:

  • Headquarters are located at: 6420 Wilshire Blvd. Ste. 1400 Los Angeles, CA 90048
  • Contact phone number is: (844) 661-2669
  • Washington office address: 701 Fifth Ave. Suite 4200 Seattle, Washington 98104
  • Washington phone number is: (206) 581-2665

The user may establish direct and effective communication with Prestige Legal Solutions by written communication sent to any of the indicated addresses or also by sending an email to the address: marketing@plsfirm.com

In addition, information of the officer in charge of processing your personal data is listed below:

  • Trade name: Prestige Legal Solutions
  • Identity of the controller: Lemon Laws by Prestige Legal Solutions, P.C.
  • Address: 6420 Wilshire Blvd. Ste. 1400 Los Angeles, CA 90048
  • Email: marketing@plsfirm.com

3. Direct Mail Advertising – Opt-Out and Data Usage

At Prestige Legal Solutions, we value our clients' privacy and are committed to transparency regarding the collection and use of personal data for our direct mail advertising efforts. The following outlines how we handle direct mail advertisements and your rights to opt-out, as well as the relevant eligibility and data usage details.

(i) Opt-Out Policy and Procedures

If you have received a direct mail advertisement from us and wish to opt-out of future mailings, you have the following options to submit your request:

  • By Phone: You can contact us directly at 310-627-2665 to request removal from our mailing list.
  • By Email: You can also send an email request to marketing@plsfirm.com to be removed from our direct mail distribution.

Please include the reference number listed on the letter when submitting your opt-out request to ensure the thorough removal of your information from future mailings. Additionally, you may be asked to provide the address at which you received the original letter for verification purposes.

Once your opt-out request is received, we will process it promptly and ensure that your information is excluded from future marketing communications.

(ii) Expected Outcomes and Potential Results

Our direct mail advertising typically informs potential clients about the possibility of receiving compensation through legal claims, including those related to defective vehicles. For example, clients who have pursued legal action with our firm have been awarded up to $150,000 for their defective vehicle claims. While individual results may vary, we strive to ensure that our clients receive fair compensation based on the facts of their case.

(iii) Eligibility and Washington-Specific Laws

For individuals in Washington, for detailed information on the specific provisions, definitions, and processes outlined in the Motor Vehicle Warranties Act, you can refer to the full text of RCW 19.118, available through the Washington State Legislature's official website or the Washington State Attorney General's Office. We recommend contacting our office for a thorough evaluation of your eligibility.

(iv) How We Obtain Data for Direct Mail Advertising

We obtain data for our direct mail advertising through commercially available databases that comply with all relevant laws, statutes, and regulations, including privacy protection laws such as the California Consumer Privacy Act (CCPA) and others. This data is sourced from reputable vendors who adhere to data protection requirements to ensure that your personal information is handled with the highest level of security and in accordance with the law.

We only use this data to send you information that may be relevant to your potential legal rights and do not sell, share, or disclose your personal information to third parties for purposes unrelated to our legal services.

4. Processing identification – How do we collect personal data?

In compliance with current regulations on the protection of personal data, especially:

  • The California Consumer Privacy Act (CCPA), Assembly bill No. 375.
  • The Virginia Consumer Data Protection Act (VCDPA).
  • The Colorado Privacy Act (CPA)
  • The Connecticut Data Privacy Act (CTDPA)

Prestige Legal Solutions collects personal data in its possession when the user:

  • (i). completes the forms of www.lemonlaws.com ('Site');
  • (ii). subscribes to the newsletter;
  • (iii). answers a poll or completes a web form;
  • (iv). completes a printed form;
  • (v). sends an email or communicates by phone, which are then loaded in the corresponding forms;

5. Personal Data Collected - What personal data do we collect?

Prestige Legal Solutions collects information when visiting their web page, and mainly by completing its registration forms. The following data is collected: full name, email, phone number, gender, address and credit information.

As a rule, when personal data is requested to use a service or access certain content, its delivery will not be mandatory, except for those cases where it is specifically indicated that it is data required for the provision of the service. In this case, the user may freely choose not to register and/or not to contract the services.

The user declares and guarantees that all the data provided by him are true and correct and undertakes to keep them updated. The changes may be communicated to the Data Protection Delegate or to the address indicated in Section 2 hereof. Likewise, the user acknowledges that the data required by Prestige Legal Solutions are necessary, adequate, and not excessive to carry out the purposes expressed in Section 5 hereof, which would be impossible to fulfill if said data are not provided.

Any false or inaccurate statement that occurs as a result of the information and data given, as well as the damages that such information may cause, will be the responsibility of the user.

6. Purpose - What do we use personal data for?

The personal data requested to the user will be used for the following purposes:

  • To provide our Service and fulfill your requests. We use your information to provide and maintain our Service, to process and fulfill your requests, to communicate with you about your use of our Service or changes to our Service, to respond to your inquiries, and for other customer service and business administration purposes.
  • Identification and authentication purposes. We may use your information for identification and authentication purposes.
  • Personalization. We use your information to tailor the content and information that we may send or display to you, to offer location customization, and personalized help and instructions, and to otherwise personalize your experience while using the Service.
  • Marketing and promotional purposes. We may use your information to send you news and newsletters, event updates, and to communicate with you about new features, offers, events, or products.
  • Research and reporting. We may use your information to administer surveys and questionnaires for research and reporting purposes to help us better serve individuals.
  • Combining information. We (and our third party business partners on our behalf) may merge, co-mingle, or otherwise combine information, including your personal information, in furtherance of the purposes described above.
  • To comply with legal obligations. We may use your information to comply with our legal obligations or to exercise or defend our rights or the rights of a third party.
  • To protect us and others. We may use your information where we believe it necessary to investigate, prevent, or take action regarding suspected or actual illegal activities, fraud, situations involving potential threats to the safety of any person.
  • Deidentified data. We may also deidentify or anonymize your data in such a way that you may not reasonably be re-identified by us or another party, and we may use this deidentified data for any purpose permitted under applicable law.

The data subject to treatment will not be used for purposes other than or incompatible with those mentioned above and that motivated its collection. Prestige Legal Solutions reminds the user that they can oppose the sending of commercial communications (unsubscribe) and stop receiving emails from Prestige Legal Solutions, reliably notifying Prestige Legal Solutions, which will proceed to interrupt in the shortest possible time after receiving such communication.

7. How do we use your information?

We will use the information we collect about you for the following purposes:

  • Administration info
  • Creating user account
  • Testimonials
  • Customer feedback collection
  • Enforce T&C
  • Manage customer order
  • Support
  • Targeted advertising
  • User to user comments
  • Site protection
  • Dispute resolution
  • Manage user accounts

If we want to use your information for any other purpose, we will ask for your consent and use your information only when we receive your consent and then only for the purpose(s) for which consent will be granted, unless we are required by law to do otherwise. We will retain your personal information with us for an unspecified amount of time after user accounts remain idle or for as long as necessary to fulfil the purposes for which it was collected, as detailed in this Privacy Policy.

8. Consent

By providing personal data to Prestige Legal Solutions, the user declares to accept its processing fully and without reservation by Prestige Legal Solutions. The user gives his/her free, express and informed consent to Prestige Legal Solutions's use of the data collected for the purposes indicated in Section 5, as well as its incorporation into a Prestige Legal Solutions database.

The Prestige Legal Solutions carries out the processing of legitimised user data: (i) the contracting of Prestige Legal Solutions services by the user, in accordance with the terms and conditions that are made available to the user at the end of the completion of the service request form (prior to possible contracting) and which the user (after reading them), and if the user agrees, can accept by ticking the box that has been included for this purpose; and (ii) the free, informed and unambiguous consent of the user, made after reviewing this privacy policy.

9. Validity - How long do we keep it?

The data will be destroyed or archived when it is no longer strictly necessary or relevant for the purposes described in Section 5 above. In particular, personal data will be kept for as long as the business relationship is in force (and to the extent that you have not previously requested their deletion) and for as long as obligations, indemnities and/or liabilities may arise under the business relationship or for the services provided.

Prestige Legal Solutions informs you that it will retain information essential to identify the origin of the data stored for the duration of the client's relationship with Prestige Legal Solutions and/or revocation of the user's consent in accordance with the information in Section 5 of this Privacy Policy and/or as long as required by applicable law.

10. Confidentiality / Assignment / International Transfer - Do we disclose data to third parties?

Prestige Legal Solutions will keep collected personal data private and confidential, and will not use it for purposes other than those set out in Section 5 hereof. The user's personal data collected by Prestige Legal Solutions will not be transferred, sold, exchanged, transmitted and/or communicated to third parties outside Prestige Legal Solutions without the user's consent, except for legal obligation and/or for the purpose of providing the services to the user.

In particular: Prestige Legal Solutions may share the personal information provided with parent companies, affiliates, subsidiaries, related companies and/or intermediaries related to Prestige Legal Solutions.

Prestige Legal Solutions may share certain user-provided personal information internally within Prestige Legal Solutions, with certain departments, such as administration, marketing, or IT.

In certain cases, Prestige Legal Solutions transfers personal data based on legitimate interest and the economic and technical advantages associated with the use of specialized providers. In this sense:

Finally, Prestige Legal Solutions may disclose your information in the following cases:

  • Business transfer: If we or our subsidiaries are acquired, merged, or invested in by another company.
  • Compliance with the law: We may disclose your personal information to comply with the law, a legal proceeding, a court order, or other legal process.
  • Protection and Facilitation of Rights: We may disclose your personal information when we believe it is appropriate to investigate, prevent, or take action against illegal activities, suspected fraud, situations that may pose potential threats to the safety of any person.
  • Reasons related to public safety, national defense, or public health.
  • Aggregate, anonymized, or de-identified information: We may disclose aggregate, anonymized, or de-identified information about you for any purpose permitted by applicable law.
  • Consent: We may disclose your personal information with your consent.

11. Security - How do we ensure data security?

Prestige Legal Solutions declares its intention to adopt the necessary technical and organisational measures to ensure the security, integrity and confidentiality of the data in accordance with the provisions of CCPA, VCDPA, CPA, and CTDPA in order to prevent its tampering, loss, consultation or unauthorised processing. In particular, all the credit data provided is transmitted via SSL (Secure Socket Layer) and encrypted in the database of the payment platform of the provider of these payment services.

Prestige Legal Solutions does not guarantee absolute privacy when using the Site, since the possibility that unauthorised third parties may have knowledge of it cannot be excluded. In the event that a security incident is detected and entails a significant risk to the data owner, such event will be reported without delay to the competent control authority.

Finally, the user must also take measures to protect their information. Prestige Legal Solutions insists that you take every precaution to protect your personal information while on the Internet. At the very least, it is advisable to change your password periodically, using a combination of letters and numbers, and to make sure you are using a secure browser.

12. Data owner rights and procedures to respond to their exercise - What rights do I have as a data owner?

The data owner user may at any time exercise the rights of access, rectification, cancellation, opposition, limitation of processing, portability, confidentiality and deletion of his/her personal data, in accordance with the provisions of the CCPA, the provisions of the VCDPA, the provisions of the CPA, the provisions of the CTDPA, as applicable.

The exercise of these rights may be carried out by the user him/herself by means of an e-mail addressed to marketing@plsfirm.com, or by any of the methods provided for in the applicable regulations referred to above.

If you are located in the UK or EEA, and subject to national or local law exemptions, you have certain data protection rights in certain circumstances. Please contact us if you would like to exercise any of these rights.

  • Withdraw their consent at any time.
  • Object to processing of their Data.
  • Access their Data.
  • Verify and seek rectification.
  • Restrict the processing of their Data.
  • Have their Personal Data deleted or otherwise removed.
  • Receive their Data and have it transferred to another controller.
  • Lodge a complaint.

13. Training - Do we train?

The staff of Prestige Legal Solutions whose functions are related to the processing of personal data are trained in order to ensure better protection of personal data and the rights of data subjects.

14. Links to third parties - Does our Site contain links to other websites?

The Site may contain links to third party websites, with or without advertising content, whose privacy policies are foreign to Prestige Legal Solutions. The linked sites are not related to Prestige Legal Solutions and, their existence in no way presupposes that there is any kind of suggestion, invitation or recommendation to visit the target sites or any kind of link or association between Prestige Legal Solutions and such sites. Prestige Legal Solutions is not responsible for the content, use and activities of these linked sites.

15. Children's Privacy

At Prestige Legal Solutions, we recognize the importance of protecting the privacy of children. We may collect and process personal information from children under the age of 13, but only in compliance with all applicable laws and regulations, including obtaining parental or guardian consent as required.

If you are a parent or guardian and you believe that we have collected personal information from your child without appropriate consent, please contact us immediately, and we will take prompt action to address the situation.

For residents of California: We do not sell the personal information of California consumers who are 16 years old or younger unless we have obtained prior parental authorization.

For EU residents: We do not collect or process personal information of individuals in the EU under the age of 16 without explicit consent from a parent or guardian.

16. Cookies - Do we use cookies?

When you visit the Site, Prestige Legal Solutions may store certain information on your computer in the form of a "cookie" or similar file. The Site uses cookies to (i) track advertising, (ii) collect traffic data from the Site, and (iii) improve the user experience when using the Site. The user should be aware that, in order to browse the Site, it is not necessary for him or her to allow the installation of cookies sent by the Site.

17. Google reCAPTCHA

This Site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

We use reCAPTCHA v3 to protect our website from spam, abuse, and automated misuse. reCAPTCHA analyzes interactions on our Site to determine whether a user is a human or a bot.

The use of reCAPTCHA is subject to the Google Privacy Policy and Google Terms of Service.

18. Approval

Your use of the Site constitutes your acknowledgement and approval of Prestige Legal Solutions's Privacy Policy and Prestige Legal Solutions's Terms and Conditions, if any.

19. Do United States residents have specific Privacy Rights?

You may have certain rights regarding our processing of your personal information under applicable local law.

Marketing Communications

We may send periodic promotional emails to you. You may opt-out of promotional emails by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests.

Data Retention

Your personal information will be held for only so long as it is necessary for the purpose for which it was originally collected, and in accordance with applicable local law.

Your Privacy Choices and Rights

Depending on the jurisdiction in which you live, you may have the following rights under applicable local law:

  • Right to request access and a copy of your personal information;
  • Right to request deletion of your personal information;
  • Right to request the correction or update of personal information;
  • Right to opt-out of "sales" of your personal information and "sharing" for cross-context behavioral advertising;
  • Right to opt-out of targeted advertising;
  • Right to limit our use of your sensitive personal information;
  • Right to not be unlawfully discriminated against for exercising your rights.

You may also opt-out of our "sale" or "sharing" of your personal information through privacy preference signals recognized under applicable local law, such as the Global Privacy Control (GPC). For more information, see https://globalprivacycontrol.org/.

Verification Process

In order to protect your information, we will confirm a requestor's identity before responding to any request. We will only send verification questions from marketing@plsfirm.com.

Authorized Agents

You may designate an authorized agent to exercise your rights under applicable laws on your behalf. You must provide the authorized agent written permission to exercise your rights on your behalf.

Financial Incentives

"Financial incentive" means a program, benefit, or other offering, including payments to consumers as compensation, for the disclosure, deletion, sale, or sharing of personal information.

We do not offer financial incentives to collect personal information and we will not discriminate against you if you exercise any of the rights provided by applicable laws set forth in this Privacy Policy.

Appeals

If we decline to take action regarding your request, we will inform you of our decision and reasoning behind it. If you wish to appeal our decision, please email us. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal.

California Residents

California Civil Code Section 1798.83, also known as the 'Shine The Light' law permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes.

If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account.

20. Modifications - Is this the most current version?

This is the current version of the Prestige Legal Solutions Privacy Policy, updated on November 6, 2023.

Prestige Legal Solutions may at any time and without prior notice, modify this Privacy Policy. Such modifications will be operative from their publication on the Site or when they are notified to users by any means, whichever occurs first. The user must keep informed about the terms included here by entering periodically.