Purchasing a new car is exciting, but repeated issues can quickly turn that excitement into frustration. If your new car keeps having problems, you’re not alone – many California drivers face recurring defects that compromise safety, reliability, and value.
Fortunately, California law offers protections for consumers dealing with persistent issues under the Song-Beverly Consumer Warranty Act, commonly referred to as the California Lemon Law. Understanding your rights, documenting problems, and seeking experienced legal guidance are key steps to resolving your situation effectively and protecting your investment.
Understanding Common New Car Problems
Even brand‑new vehicles can experience defects. Some of the most frequent new car problems include:
- Electrical malfunctions: dashboard warning lights, infotainment failures, or power window issues.
- Transmission or engine trouble: unusual noises, stalling, or delayed shifting.
- Brake or steering concerns: decreased responsiveness or unusual vibrations.
- Leaks or fluid issues: coolant, oil, or brake fluid leaks that appear soon after purchase.
Not all issues qualify under California law. A problem typically rises to the level of a lemon if it substantially impairs the vehicle’s safety, use, or value, and remains unresolved after a reasonable number of repair attempts. Identifying the problem early and documenting it properly is essential to enforcing your rights.
New Car Keeps Having Problems: Your Initial Steps
When your new car keeps having problems, taking methodical, organized steps can make a huge difference in protecting your rights under California’s Lemon Law:
- Schedule Repairs Promptly: Always bring your car to a certified dealership or authorized service center for repairs. Avoid independent shops unless instructed by the dealership, as warranty coverage and legal records are tied to authorized service.
- Keep Detailed Records: Document each visit meticulously. Include the date, mileage, the exact issue, and any symptoms. Take photos or videos of the problem if possible.
- Maintain All Paperwork: Save repair orders, invoices, and any written or electronic correspondence with the dealership. Even short notes from phone calls can be valuable.
- Track Patterns: Note if the problem recurs after repairs or worsens over time. This helps demonstrate that the defect persists despite repeated attempts to fix it.
- Organize Your Evidence: Create a dedicated folder or digital file for all documentation. Clear, consistent records will make it easier for your attorney to assess your case, prepare a claim, and maximize your chances of a successful outcome.
Documenting Issues with Your New Car
Proper documentation is one of the most critical steps you can take. For each defect, record:
- The exact nature of the problem
- How it affects your ability to use or enjoy the vehicle
- Dates and mileage when the problem occurred
- All repair attempts, service records, and correspondence
Consistent, detailed records will support your Lemon Law claim and also provide clear evidence that the vehicle meets the legal criteria for a lemon, strengthening your potential claim for compensation.
Can You Return a New Car if It Has Problems? Exploring Your Options
Many drivers wonder if you can return a new car if it has problems. In California, the law provides strong protections under the Song-Beverly Consumer Warranty Act for vehicles that have substantial defects that impair safety, use, or value.
While you cannot simply return the car on your own, legal action through a qualified attorney can help you recover compensation for a car that repeatedly fails to perform as promised. Acting promptly and working with an experienced attorney ensures your rights are fully protected.
When to Consider the Lemon Law for Your New Car
California’s Lemon Law applies when a vehicle has:
- A significant defect that affects safety, use, or value
- A defect that persists after a reasonable number of repair attempts (often 2–4 repair attempts for serious issues, or the car being out of service for 30+ days cumulatively)
- Defects that occur during the warranty period or within the first 18,000–24,000 miles (depending on your warranty)
If your new car meets these criteria, consulting a California Lemon Law attorney can help you understand your options and take the appropriate legal action.
Manufacturer Responsibilities and Your Warranty Rights
Under California law, manufacturers must honor both express and implied warranties. Express warranties cover specific defects outlined in your warranty booklet, while implied warranties (such as the warranty of merchantability) ensure that your car is fit for ordinary use.
Even if your vehicle is covered by a Certified Pre-Owned warranty, the protections of the Song-Beverly Consumer Warranty Act remain in effect, providing additional legal avenues to recover your losses when your car repeatedly fails.
Seeking Legal Assistance for Persistent New Car Problems
If you’re facing a possible Lemon Law claim, a skilled and experienced attorney can:
- Review your repair records and warranty coverage
- Determine whether your vehicle qualifies as a lemon
- Guide you through the legal process for maximum compensation
- Represent you in negotiations with the manufacturer
- Help you avoid common missteps that could impact your case
Contacting an experienced attorney early is critical. They ensure your rights are protected and help navigate the complexities state law, so you can focus on resolving the issues with your vehicle rather than navigating the legal process alone.
Get Help with Your Lemon Law Claim Today
If you’ve purchased a defective vehicle, you have options – and trusted professionals that are here and ready to help. At Prestige Legal Solutions, our experienced attorneys have recovered millions for California drivers facing persistent vehicle defects.
With personalized attention, proven results, and a commitment to guiding you every step of the way, Prestige Legal Solutions is the trusted choice for drivers dealing with recurring car issues. Contact us today for a free case evaluation and start resolving your car problems with confidence.
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